How can I return an item purchased on Leshque?
You can raise a return/exchange request of a product within 7 days of its delivery. We also accept
partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Raise a return request from the Order detail section within 7 days of receiving the order.
Step 2: We will pick up the products within 2-4 business days. We will inspect the products for the
original packaging with their seals, labels and barcodes intact after it has been received at our
warehouse.
Step 3: We will initiate the refund once the items pass our inspection which may take an additional 4-10
business days for the amount to reflect in your account.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- You can replace an item in case you have:
- Received a damaged product
- Received an expired product
- Received a wrong product/ wrong shade
- Received a wrong size/ quantity
Which are the items that cannot be returned/replaced?
- Returns will not be accepted under the following conditions:
- If a request is initiated after 7 days from the date of delivery of an order Returned without original
- packaging including price tags, labels, original packing, freebies and other accessories or if original
- packaging is damaged.
- Serial Number has been defaced.
- Product is covered under warranty.
- Product has been opened or used.
- Return or replacement request for any free or complimentary products.
- Items ordered in bulk.
- Accepted delivery of a tampered package.
- Any delivery disputes raised to customer support after 48 hours from the time of delivery.
- Any other reasons which are not covered under the cases in the previous section. For example, "I
- placed an order for the wrong product", "I don not like the product", "Product is no longer
- required", "I want to exchange the delivered product for a different one", etc
What are the cases in which I can get a replacement for an item?
You can replace an item in case you have:
- Received a damaged product
- Received an expired product
- Received a wrong product/ wrong shade
Received a wrong size/ quantity Replacements are subject to the availability of the products and the refunds shall be initiated in the absence of replacement. The replacement product(s) shall be dispatched once the out - of - order product(s) reaches the warehouse.
What happens to free or complementary products in case of a return?
Complimentary items like gifts, sample products provided by Leshque or by the brands, have to be returned despite a part or whole return of an order.
How will I get refunded for the returned items?
In case of a return, we process the refund once the products have been received and verified at our warehouse.
For payments done online, the refund will be processed to the original source of payment was made within 2 business days of us receiving the products back. It may take 4-10 additional business days for the amount to reflect in your account.
